Return & Refund Policy

Last updated: 25 August 2026

At PEPTIME, we want you to be satisfied with your purchase. This Return & Refund Policy explains when returns, replacements and refunds may be available for products purchased through our website.

1. Eligibility for Returns

Due to the nature of our products, returns are accepted only in limited circumstances.

You may be eligible for a return or replacement where:

You have received the wrong product.
Your order arrives damaged or materially defective.
Your order is incomplete or an item is missing.
The product supplied does not correspond with the product ordered.

Any issue with your order should be reported to us as soon as reasonably possible after delivery.

2. Products That Cannot Be Returned

For safety, quality-control and product-integrity reasons, we generally cannot accept returns of products that have been:

Opened or unsealed.
Used, reconstituted or otherwise altered.
Tampered with.
Stored incorrectly after delivery.
Returned without prior authorisation from PEPTIME.

This does not affect your statutory rights where a product is faulty, incorrectly supplied or otherwise does not conform with your legal consumer rights.

3. Damaged or Incorrect Orders

If your order arrives damaged, defective or incorrect, please contact us at info@peptime.co.uk within 48 hours of delivery, where reasonably possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product, packaging and shipping label where applicable.

We may request additional information to help us investigate the issue.

Where appropriate, we may offer a replacement, refund or other appropriate remedy.

4. Change of Mind

If you change your mind about an order, your cancellation rights may depend on the circumstances and the type of product purchased.

Where a statutory cancellation right applies, we will comply with applicable UK consumer law.

However, certain products may be excluded from cancellation rights where they fall within applicable legal exceptions, including goods that are sealed for health protection or hygiene reasons and become unsuitable for return once unsealed.

Nothing in this policy limits any rights you have under UK consumer law.

5. Cancelling an Order

If you wish to cancel an order, please contact us as soon as possible at info@peptime.co.uk and provide your order number.

We will make reasonable efforts to stop an order before it is dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable return provisions will apply.

6. Refunds

Where a refund is approved, it will normally be issued to the original payment method.

Refund processing times may vary depending on your payment provider or bank.

Where a refund is being issued because an item was incorrectly supplied, damaged or defective, PEPTIME will determine the appropriate remedy in accordance with applicable UK consumer law.

7. Return Shipping

Where an item needs to be returned because PEPTIME supplied the wrong item or the item arrived damaged or defective, we will provide appropriate instructions regarding the return.

Where a return is requested for another reason, the customer may be responsible for the cost of returning the item, where permitted by law.

Products should not be returned without first contacting PEPTIME and receiving return instructions.

8. Exchanges and Replacements

Where appropriate, PEPTIME may offer a replacement rather than a refund.

Replacement availability will depend on stock levels and the circumstances of the issue.

If a suitable replacement is unavailable, we may provide an appropriate refund or alternative remedy.

9. Refunds for Unsuccessful Delivery

If an order cannot be delivered because incorrect or incomplete delivery information was provided by the customer, or because the customer fails to accept delivery, we may deduct reasonable costs incurred in connection with the failed delivery from any refund, where legally permitted.